Our Printing Return Policy

PGprint stands behind our printing return policy and the quality of our products and services. If you are not 100% satisfied with your purchase from us, simply contact Customer Support within 30 days from the date of receipt (or the date it was scheduled to arrive) and we will refund the full price of the product(s) in question, excluding shipping and processing costs.

PGprint takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control and are not covered by the satisfaction guarantee. Please note that we are not responsible for:

  • Spelling, punctuation or grammatical errors made by the customer
  • Inferior quality or low-resolution of uploaded images
  • Design errors introduced by the customer in the document creation process
  • Errors in user-selected options such as choice of finish, quantity or product type or
    damage to the products arising after delivery to the customer

By entering your initials on the Online Proof Approval form you have certified that you have reviewed your designs carefully and have corrected any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, PGprint does not proof documents created by its customers prior to processing.